General Terms and Conditions
Sales order confirmation
Every order is confirmed in writing, by fax or e-mail. Exempted from this are orders which will be delivered by parcel service.
As a matter of course, we promise to comprehensively protect your personal data following the legal regulations set forth in the UK data protection legislation. In addition, we guarantee that as a Garpa customer your address data will not be passed on to third parties.
All prices mentioned here are in GBP, including value added tax. For deliveries within the UK mainland, these prices include all costs for postage, packing and freight; in other words, shipment of all our items to your address is free of any additional charges. Orders to the value of £ 2,500 will receive a 5% discount. Orders to the value of £ 5,000 will receive a 10% discount. These discounts are based on the total amount for a single order. They are valid for all orders made within a two-year period. In situations where delivery service is altered we reserve the right to adjust prices and deliverability. If the national VAT rate is changed, we reserve the right to adjust prices accordingly. Please appreciate that we cannot be held liable for errors in price quotations. E&OE policy applies.
Payment should be made in full before the goods are released for delivery.
We accept payment by Visa, Mastercard, American Express credit cards and Delta and Switch debit cards as well as by cheque or bank transfer. Please give us the credit card number, expiry date, and three-digit security number, followed by your full name and the address the card is registered to. Cheques should be made out to Garpa Garden & Park Furniture Ltd, with your name, cheque guarantee card number and the expiry date written on the reverse. Cheques will be deposited in our bank when we receive them (please allow 6 days for cheques to clear). You will receive all bank transfer details with your order confirmation.
After delivery an invoice will be sent to you by mail. Place of fulfilment and jurisdiction is London. The merchandise remains the property of Garpa Garden & Park Furniture Ltd until final payment has been made.
We offer a special five-year warranty on all furniture and parasols. This warranty covers all flaws that, with normal usage, can be attributed to material or manufacturing flaws. We provide a ten-year warranty on the structural durability of our non-folding furniture for personal use. All other items have a warranty of two years.
Delivery within the UK mainland is free of charge to your address as specified in your order. You will be notified in advance by our courier company. Delivery will be made either to the billing address or to a different delivery address specified by you, as requested. Furniture will be delivered usually within three weeks, unless a later delivery date is requested.
Almost all pieces of furniture are delivered completely assembled. Items that are not already assembled by our craftsmen will be put together on site, with all packing material taken back by Garpa, unless required to be sent via general cargo.
Checking the contents of the delivery
Please check the delivery immediately upon receipt, and inform us without delay, by phone to 01273 486 400, of any suspected delivery damages or manufacturing flaws. We will come up with a satisfactory solution as quickly as possible.
Unlimited right to return
Within one month after delivery you have the right to return any delivered items. However, we are sure you understand that special and individually manufactured items that you have specifically ordered are exempt from this policy. Please contact us to make arrangements for the collection which will be free of charge.
Deliveries abroad: Spain, France, etc.
We will gladly deliver abroad to other countries in Europe if you have property outside the UK. Please enquire by phone about procedures and freight surcharges.
All elements of the Garpa website - visual and audio, including relevant technologies - are protected by copyright. They are the exclusive property of Garpa. Any hypertext linking to the Garpa site through the use of framing or in-line linking technology is expressly prohibited. In any case, linking, even if it were tacitly accepted, must be discontinued upon simple request by Garpa.
Garpa cannot be held responsible for any loss or damage resulting from using the Internet, specifically from an interruption of the connection, a computer virus, outside interference or, generally speaking, in cases of force majeure as confirmed in court of law.